How to Resolve Broken E-Signature Links?

How to Resolve Broken E-Signature Links?

If a signatory encounters an "invalid link" message while trying to sign a document (see image below), it is likely due to a high-security application or environment blocking the link. This article provides guidance on how to resolve this issue using a non-default browser.

NOTE: High security settings often enforce strict protocols that can disrupt or block links, preventing your signers from accessing documents properly.

Fix the problem with a computer

• To bypass restrictions and resolve invalid link errors, open a different browser than the default one.

• You will then need to copy the link. Right-click the email signature button, then select Copy Link Address.

• Open another browser, paste the link into the address bar, then press Enter.

• You will be redirected to the signature page. Follow the instructions to complete the electronic signature process in the new browser.

Video for computers

Fix the problem with a smartphone

• To bypass restrictions and resolve invalid link errors, open a different browser than the default one.

• In the email received previously, copy the link while holding your finger down on the View and/or sign the document button. Then select Copy link.

• You will then need to open a web page in another browser and paste the link into the address bar.

• You will be redirected to the signature page. Follow the instructions to complete the electronic signature process in the new browser.

Video for smartphones

NOTE: If the issue persists, please contact our support team for further assistance.